Refund Policy

Ordering digital content from us:

• Below, we set out how a legally binding contract between you and us is made.

• You place an order on the site by clicking on the relevant subscription or buy now buttons. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

• Before you place your order, you must check that the hardware and software requirements of your computer or device mean that you can download or access the digital content. 

• When you place your order at the end of the online purchase process on Eventbrite it will be acknowledged it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

• We may contact you to say that we do not accept your order. This is typically for the following reasons:

• the digital content is unavailable;

• we cannot authorise your payment;

• you are not allowed to buy the digital content from us;

• we are not allowed to sell the digital content to you; or

• there has been a mistake on the pricing or description of the digital content.

• We will only accept your order when we email you to confirm this through the Eventbrite platform (confirmation email). At this point:

• a legally binding contract will be in place between you and us; and

• the digital content will be made available to you..

No Right to Cancel

• When you place an order for digital content, each part that forms the online course you have chosen will become available to access or download. Once all content is available, you will continue to have access to it. You acknowledge that accessing or downloading any part of a course means you lose your right to cancel.

• This means that you do not have the right to cancel this contract once the download of the digital content starts or once you have accessed it through our third party provider and are not entitled to a refund unless the digital content is faulty.

• This does not affect the rights you have if your digital content is faulty.
  

  Permission to use the digital content

• When you buy the digital content and it is downloaded you will not own it. Instead we give you permission to use it (also known as a licence) for the purpose of you using and enjoying it according to this contract.

• The digital content:
  is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

• Is non-exclusive to you. We may supply the same or similar digital content to other users;
  may not be:

• copied by you except for a reasonable number of necessary back-ups;

• changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

• combined or merged with, or used in, any other computer program; or

• distributed or sold by you to any third party;

• contains information which is owned by us and/or third parties. You must not conceal, change or remove any markings which show who owns this information, such as copyright, registered trade mark or unregistered trademark markings.

• Except where you have permission to use the digital content under this clause you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.

Access and Downloads

• Once you have placed your order and the Confirmation Email has been sent to you, you will be able to access or download the digital content through our third party platform provider.

• We may deliver your digital content in instalments. If you want to see whether your digital content may be delivered in this way, click on the relevant description of the course or relevant digital content at any time.

• If something happens which is outside of our control and affects your ability to access or download the digital content, we will let you know when you can expect to be able to access or download the digital content.

• If your computer or device blocks the download of or access to the digital content or the download does not start, you may still have the right to cancel the contract. If this happens, please contact us using the contact details at the top of this page.
  
  
  Nature of the digital content

• The Consumer Rights Act 2015 gives you certain legal rights (also known as statutory rights). The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality.

• We are under a legal duty to supply digital content that is in conformity with this contract.

• When we supply the digital content:

• we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

• we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our site; and

• you acknowledge that there may be minor errors or bugs in it.
  

Faulty Content

• If your digital content is faulty, please contact us using the Contact page.

• To avoid faults in the digital content, you must install any fixes, updates, upgrades and new versions as soon as reasonably possible after we tell you that they are available to be accessed or downloaded.

Limitation on our liability

• Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

• losses that were not foreseeable to you and us when the contract was formed;

• losses that were not caused by any breach on our part;

• business losses; or

• losses to non-consumers.

Disputes

• We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital content you purchased, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

• The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

• Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.